Privacy Policy
1. Controller and contact details
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Skilled Job Traders LTD, trading as Skilled Job Traders, is the controller of the personal data described in this Privacy Policy.
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- Company number: 17261782
- Registered office: 71–75 Shelton Street, London WC2H 9JQ, United Kingdom
- Privacy email: info@skilledjobtraders.com
This policy applies to visitors, Homeowners, Traders and people who contact us, submit or are mentioned in User Content, leave reviews, or are reported through the Skilled Job Traders website and Platform.
The current Platform is intended for users and trade services in England, Wales, Scotland and Northern Ireland.
2. Personal data we collect
Depending on how the Platform is used, we may collect:
- Account and identity data: name, business name, email address, phone number, postcode, service area, account type, account identifier, email-verification status, membership status and authentication information managed through Wix.
- Homeowner Job data: the name supplied by the Homeowner, full postcode, trade category, Job status, date posted, Job description, images, phone number, email address and Job activity. We do not ask for a house or flat number.
- Trader profile data: business and profile details, trade categories, service areas, contact details, website links, profile text and images, and self-declared qualification, registration, insurance or experience information. We do not currently independently verify those claims or accept uploaded certificates or insurance documents.
​​- Platform activity: Jobs viewed, expressions of interest, contact-detail revelations, profile interactions, reviews, reports and relevant timestamps. The Platform does not currently provide an internal messaging service.
- Review data: the reviewer's displayed name, star rating, written review, reviewed Trader, account identifier, and report information.
- Membership and payment data: trial status, subscription status, payment date, payment-method type, last four card digits where made available to us, payment identifier, billing name, billing address, email and phone number. We do not receive or store full card details.
- Communications and complaint data: enquiries, essential service communications, complaints, reports, decisions, progress information and appeal information.
- Technical and security data: IP address, device and browser information, cookie or browser-storage identifiers, session information, logs, security events and fraud, spam, scraping or abuse indicators.
We do not ask users to upload keys, access codes, alarm information, financial documents, identity documents, images of children or unnecessary information about other people. If a user includes personal data about another person, the user must have authority and a lawful reason to do so.
Please do not submit special-category data, such as health, biometric, racial, religious or sexual-life information, unless it is genuinely necessary and we have specifically asked for it. Images and free-text descriptions may reveal such information inadvertently, so users should review them carefully before submitting them.
We obtain personal data:
- directly from a person who creates an account, posts a Job, creates a profile, purchases a membership, submits a review, report or complaint, or contacts us;
- from another user who submits a Job, review, report, complaint or communication concerning that person;
- from Wix, Wix Payments and other providers involved in authentication, security, communications and payment;
- automatically from devices and Platform activity through logs and storage technologies; and
- from a regulator, authority or public source where reasonably necessary to investigate a complaint, safety issue or suspected breach.
3. Information users must provide
Information marked as required during registration, Job posting or payment is needed to provide the requested function or enter into the relevant Platform contract.
A Homeowner account currently requires a name, email address, phone number and password. Email verification is required before protected Platform functions can be used.
If a Homeowner does not provide required Job and contact information, we may be unable to publish the Job or connect the Homeowner with Traders.
If a Trader does not provide required account, business, trial or payment information, we may be unable to create or maintain the account, prevent duplicate trials or provide membership functions.
Optional fields will be identified where reasonably practicable. Users should not provide more information than is needed.
4. How we use personal data and our lawful bases
| Purpose | Typical data | Lawful basis |
|---|---|---|
| Create, verify and manage Homeowner and Trader accounts | Account, identity, authentication and contact data | Contract |
| Publish a Job and make the initial Job information available to all email-verified registered Traders | Account and Homeowner Job data, including name, partial postcode, category, description and images | Contract |
| Allow a Trader to express interest and automatically reveal the Homeowner's complete postcode, phone number and email address | Homeowner contact and Job data; Trader activity data | Contract |
| Notify the Homeowner that a Trader is interested and provide the Trader's phone number and email address | Homeowner and Trader contact data | Contract |
| Send Traders Job-alert emails matching the trade category selected by the Homeowner | Account, email, trade category and Job data | Contract; legitimate interests in operating a useful matching service |
| Display anonymous Trader listings to logged-out visitors and fuller Trader profiles to registered users | For logged-out visitors: generic Trader label, trade, service areas, redacted profile text and aggregate rating; for registered users: the fuller profile data described below | Legitimate interests in operating a useful and transparent Platform |
| Display reviews to registered users | Review and relevant account data | Contract; legitimate interests in operating a useful and transparent Platform |
| Manage the 30-day trial, paid memberships, renewals and payment records | Account, trial, membership and payment data | Contract; legal obligation for tax and accounting records |
| Send essential account, security, payment, complaint and policy messages | Account, contact, Job and payment data | Contract; legitimate interests in securing and administering the Platform |
| Receive, investigate and respond to complaints, reports and appeals | Communications, User Content, account, Job,andreview | Legitimate interests in protecting users, enforcing the Terms and resolving complaints; legal obligation where applicable |
| Prevent fraud, fake accounts, duplicate trials, spam, scraping, fake reviews and security incidents | Account, email, device, technical, activity, payment and moderation data | Legitimate interests in protecting the Platform, users and revenue; legal obligation where applicable |
| Retain a Trader's email address and minimal trial status after account deletion to enforce the one-trial rule | Trader email and trial record | Legitimate interests in preventing repeat-trial abuse and protecting revenue |
| Establish, exercise or defend legal claims and respond to regulators, courts or law enforcement | Relevant account, transaction, and communication | Legitimate interests; legal obligation |
| Maintain and improve Platform reliability and usability | Technical, security, usage and aggregated data | Legitimate interests; consent or an applicable storage-technology exception where device storage or access is involved |
"Contract" means processing necessary to provide a Platform function requested by the user or to take steps at the user's request before entering into the Platform contract.
Our legitimate interests include operating and securing the Platform, connecting users, preventing misuse, administering memberships, protecting legal rights, handling reports and presenting genuine review information. We consider whether processing is necessary and balance those interests against the rights and reasonable expectations of affected people.
Where we rely on consent, it may be withdrawn at any time without affecting earlier lawful processing. An email or on-site control will be provided where relevant.
We do not currently send general advertising, newsletters or promotional emails. If this changes, we will update this policy and comply with applicable consent, soft-opt-in and opt-out requirements.
5. Visibility and sharing between users
The Platform's current visibility rules are:
- Logged-out visitors may see an anonymous Trader listing, including a generic Trader label, trade, service areas, redacted profile text and aggregate rating. They cannot see the Trader's displayed name, profile photo, email address, phone number, Jobs or reviews and may be directed to registration or login when attempting to access protected functions.
- Every email-verified registered Trader can browse every open Job, regardless of the Trader's selected trade or service area.
- Before a Trader expresses interest, the Trader may see the Homeowner's supplied name, partial postcode district, images, Job description, Job status, date posted and trade category.
- Email Job alerts are more limited: a Trader receives an alert only where the Homeowner selected that Trader's trade category.
- When a Trader expresses interest, the Homeowner's complete postcode, phone number and email address are automatically disclosed to that Trader.
- The Homeowner is sent an email stating that the Trader is interested and containing the Trader's phone number and email address.
- More than one Trader may express interest and receive the Homeowner's information. Contact revelation is subject to security, rate-limit, fair-use and anti-abuse controls.
- Logged-out visitors receive an anonymous Trader listing. The Trader's displayed name and profile photo are hidden, and email addresses, phone numbers and web links are redacted from the public profile response. Fuller Trader profiles and self-declared claims are visible to authorised registered users. Reviews remain visible only to authorised registered users.
A Trader may use Homeowner information only to respond to the specific Job and manage any resulting Job Contract. Once a Trader receives Homeowner information for its own business purposes, the Trader ordinarily acts as a separate controller and is independently responsible for complying with data protection and electronic-marketing law.
A Homeowner should close or delete a Job when they no longer wish to receive expressions of interest. Deleting a Job removes it and its active Platform records, but it cannot delete information already received or independently recorded by a Trader.
6. Other organisations that receive data
We may share relevant personal data with:
- Wix.com Ltd and relevant Wix group entities providing website hosting, member accounts, databases, security, communications, browser storage and Platform functions;
- Wix Payments and other payment, banking, fraud-prevention and subscription providers identified at checkout;
- email-delivery, notification, customer-support, cloud-hosting, content-delivery, monitoring and security providers used by Wix or by us;
- Google reCAPTCHA or another form-security provider where enabled;
- professional advisers, including accountants, insurers and lawyers;
- regulators, courts, law-enforcement bodies, safeguarding bodies and public authorities where disclosure is lawful and appropriate;
- a buyer, investor or successor in connection with a proposed or completed sale, reorganisation or transfer, subject to appropriate confidentiality and data-protection measures; and
- Homeowners, Traders and other registered users as described in this policy.
Payment providers and Traders may act as separate controllers for their own purposes.
We do not sell personal data.
7. International transfers
Wix states that user data is initially processed by Wix.com Ltd in Israel and may be processed by Wix entities and subprocessors in the United Kingdom, European Economic Area, United States and other countries listed in Wix's current subprocessor information.
Where we are responsible for a restricted transfer, we use an available lawful mechanism as required, such as:
- UK adequacy regulations;
- the UK International Data Transfer Agreement;
- the UK Addendum to approved standard contractual clauses; or
- another legally permitted safeguard or exception.
We also consider whether a transfer-risk assessment and supplementary measures are required. Contact info@skilledjobtraders.com for more information about a relevant transfer mechanism or how to request a copy of applicable safeguards, subject to protection of confidential and security information.
8. Retention
We keep personal data only for as long as necessary for the relevant purpose:
| Data | Intended period |
|---|---|
| Active account and profile | While the account remains active |
| Account, profile, Jobs and Job images deleted by the user | Removed from the active Platform promptly, subject to the exceptions below |
| Deleted Job and active Platform contact-revelation records | Removed from the active Platform with the Job, subject to an existing complaint, safety issue, fraud investigation, legal claim or legal obligation |
| Published review | While published; if the reviewer's account is deleted, the review may be retained where lawful but should no longer display the deleted account's name |
| Review-moderation | Normally up to 24 months after closure; up to six years where reasonably needed for a serious dispute, repeated abuse or legal claim |
| Complaints, reports, appeals and safety records | Normally up to 24 months after closure; up to six years where reasonably needed for serious incidents, repeated misuse or legal claims |
| Transaction, invoice, subscription, payout and accounting records accessible to us, excluding full payment-card details | Up to six years after the end of the relevant company financial year, or longer where legally required |
| Routine security and access logs | Normally up to 12 months; longer where connected to an incident, fraud investigation or legal claim |
| Duplicate-trial prevention record | The Trader's email address and minimal trial status while the one-trial rule remains necessary, reviewed at least every three years |
| Cookie-notice preference | Until browser storage is cleared, reset or updated |
Payment-card details are collected directly by Wix Payments and its payment-processing partners through their hosted payment facilities. Skilled Job Traders does not receive or store full payment-card numbers or security codes. Payment providers retain payment information according to their own legal obligations and privacy terms.
Deletion from the active Platform may not immediately remove information from secure backups, legal or accounting records, security logs, complaint files or copies already received by an independent Trader. Data in backups is protected and removed or overwritten in accordance with the applicable backup cycle unless it must be preserved for a legal reason.
We may retain information for longer where a legal hold, regulatory request, tax obligation, fraud investigation, safeguarding concern or legal claim requires it. We may retain anonymised information that no longer identifies a person.
9. Account and Job deletion
A user may delete their account through the Account Settings Page/My Profile Page or by emailing info@skilledjobtraders.com.
Deleting an account ordinarily removes the account, profile, Jobs and Job images from the active Platform. It does not necessarily remove:
- payment or accounting records we are required to keep;
- an existing complaint, report, appeal, safety or security record;
- information needed for a legal claim, fraud investigation or legal obligation;
- protected backup copies awaiting deletion or overwrite;
- information already received by a Trader acting independently;
- a published review that we lawfully retain after removing the deleted account's displayed name; or
- for a Trader, the restricted duplicate-trial record described below.
A Homeowner may delete an individual Job. Deleting it removes the Job from active Trader access. It cannot recall contact information already disclosed to an interested Trader.
To enforce the one-trial rule, we retain a Trader's email address and minimal trial status after account deletion. The record is not used for marketing, is not visible to users and is accessible only to staff and systems that need it. We periodically review whether continued retention remains necessary. Where a suitably secure pseudonymised matching method is implemented, we may replace the readable email with that restricted matching value.
10. Cookies and similar technologies
We use cookies, browser storage and similar storage or access technologies as described in the Cookie Policy.
The current notice is informational because the supplied scan identifies only essential and notice-preference technologies. Selecting OK acknowledges the notice; it is not consent to advertising or analytics.
If a new technology is not exempt, it will not be activated before valid consent. Where the statistical-purpose or appearance exception is relied on, users will receive the required information and a simple free means of objecting.
11. Automated decisions and security checks
We do not make decisions based solely on automated processing that have legal or similarly significant effects on users.
Automated tools and security controls may identify spam, malicious files, suspicious access, rate-limit breaches, duplicate trials or potentially prohibited reviews or content. User Content is not ordinarily reviewed by us before the user submits it, although automated security, spam, file-type, malware and abuse checks may apply.
A lasting account termination or comparable significant action should be subject to human review unless immediate automated action is necessary to contain a security or safety incident. An affected user may challenge the decision.
If our use of automated decision-making materially changes, we will provide the information required about its logic, significance and likely consequences.
12. Your rights
Subject to the applicable conditions and exemptions, a person may have the right to:
- receive confirmation and a copy of their personal data;
- correct inaccurate or incomplete data;
- request deletion;
- restrict processing;
- object to processing based on legitimate interests;
- receive certain data in a portable format;
- withdraw consent;
- object to direct marketing at any time; and
- complain to the Information Commissioner's Office.
Important — right to object
You have the right to object to processing based on legitimate interests. Tell us what processing you object to and why it affects you. We will stop unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed for legal claims.
You have an absolute right to object to direct marketing.
To exercise a right, email info@skilledjobtraders.com. We may ask for proportionate information to confirm identity. We normally respond within one month, subject to any lawful clarification, pause or extension permitted for a complex or numerous request.
13. Data-protection complaints
To make a complaint about how we collect, use, share, retain or protect personal data, email info@skilledjobtraders.com and state that the message is a data-protection complaint. An electronic complaint form may also be made available.
Please include:
- your name and contact details;
- the account, Job, review, message or processing activity concerned;
- what you believe went wrong;
- the outcome you are seeking; and
- any supporting information.
We will:
- facilitate the making of the complaint;
- acknowledge receipt within 30 days;
- make appropriate enquiries without undue delay;
- keep the complainant appropriately informed about progress; and
- communicate the outcome without undue delay.
You may also complain to the Information Commissioner's Office through its complaints service at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113. We would appreciate the opportunity to address the concern first, but this does not affect the right to contact the ICO.
14. Children
Skilled Job Traders, accounts and member functions are intended for people aged 18 or over. We do not knowingly permit children to create accounts.
We currently rely on the age rule and account controls rather than collecting dates of birth. This does not replace any children's-access assessment, data-protection-by-design duty or online-safety duty that applies to the service.
If you believe a child has supplied personal data or is using an account, contact info@skilledjobtraders.com. We will investigate and take appropriate action.
15. Security
We use proportionate technical and organisational measures intended to protect personal data, including email verification, access controls, multi-factor authentication for administration, Wix security functions, secure payment processing, rate limits, form and upload security checks, logging, backups and incident-handling procedures.
No internet service is completely secure. Users must protect their accounts, use strong unique passwords and notify us promptly of suspected unauthorised access.
16. Changes to this policy
We may update this policy to reflect changes in law, providers, technology or Platform functions.
The current version and revision date will be published. We will provide a prominent or direct notice where a change materially affects how registered users' personal data is processed.
17. Contact
Skilled Job Traders LTD
71–75 Shelton Street
London WC2H 9JQ
United Kingdom